YOU MUST BE OVER 18 TO ORDER FROM THIS SITE

If you buy on a buy some get one free promotion,or any discounted multiple offer, individual items cannot be returned for refund, you will need to send back all the qualifying items.

By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day of receipt of the order.
If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify us quoting your name, order number and details of the product/s:
* by email or
* by post to our address:
White Tiger Store
27 The Triangle
Bournemouth
Dorset
BH2 5SE

Goods must be returned within 28 days, using the address above.

Where you are cancelling your order within this cooling-off period we will refund the full cost of the item. We will only refund the delivery charges if you are cancelling the whole order, so please mention this when cancelling your order. Delivery charges are non-refundable if you are returning part of an order.

If you notify us of your cancellation after the 7-day statutory cooling-off period, goods returned to us can only be exchanged for replacement goods or gift vouchers. Goods returned for exchange or gift vouchers must in all respects be in the condition you received them.

If you return goods, please always retain proof of posting for your records. This can be obtained from your Post Office and is free.You will be responsible for the returned products until they reach us.

Please note:Videos, DVDs, Books, Magazines and clearance and/or sale items cannot be returned unless they are faulty, so please be sure of your selection before ordering. Due to hygiene reasons, sex toys, condoms, lubricants, massage oils, underwear and lingerie (if the tags have been removed) can only be returned in the event that they are faulty, unfit for purpose, not as described or of an unsatisfactory quality.
This does not affect your statutory rights.

 

Refunds

Before contacting us please take note of the timescales required to process a refund:
We require 5 working days from receipt of a return for us to process a refund.
Please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside our control.
Your refund will be credited to the same card with which you made your original purchase.

 

Faulty Items

In the rare event you have a faulty item, please return to us at the address for an exchange or refund. Please note we cannot refund any postage costs incurred by your return.